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leanne45020405
Participant
July 20, 2016
Question

ADE authorization problems with Kobo eReader

  • July 20, 2016
  • 1 reply
  • 470 views

I have Adobe Digital Editions 3.0 on my Windows laptop. I have a Kobo eReader which is authorized under the same Adobe ID as my laptop, and the date and time are correct. I have borrowed an EPUB novel from my public library via OverDrive. This appears in my ADE library, I have transferred it to my Kobo. When I try to open the novel on my Kobo, the error message says "This document is protected by Adobe DRM and is not currently authorized for use with your Adobe ID." I have tried restarting both devices, deauthorizing and reauthorizing my Kobo, uninstalling and installing the novel. When I try to deauthorize my computer, using CTRL-Shift-D, nothing happens. I'm not sure if there is another way to do this. Also, I purchased my Kobo used, so there may have been a previous Adobe ID used on it, but it is currently authorized using my ID. Thanks in advance for any suggestions.

[ Mod: Moved to "Adobe Digital Editions" ]

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1 reply

Nanaky
Participating Frequently
July 21, 2016

If you used the same adobe id is should work. Have you try reauthorize your reader with your Adobe ID?