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A
Alexander5C5D
Participant
January 5, 2021
Question

ADE - Change of Email-Adress

  • January 5, 2021
  • 1 reply
  • 166 views

Dear All,

 

I have an quiet old ADE Account, for which I used my old email-adress with my former employer. Recently my laptop was uptated to Windows 10 (from 8.1). After that I have to reload ADE again. When I wanted to sign in, ADE told me that I have to renew my password. Then they sent me a code of six signs to the old email adress. Unfortunately the old email adress does not exist anymore since two years, so I cannot receive this code.

 

How can I proceed and how can I change the email adress to a new one?

 

By the way: I have an Adobe-account for Photoshop Elements, using my new email adress. If it would be possible it might be a good idea to merge the both accounts but only if after that I can still read my old ebooks.

 

I´m not exactly a computer fan, so any easy to understand help would be appreciated.

 

Thank you in advance

 

Alexander

 

    This topic has been closed for replies.

    1 reply

    sue6C12
    sue6C12
    Participant
    January 11, 2021

    Hey Alexander,

     

    Been having a similar problem, just wondering if you have found a solution to change your email or have managed to get hold of adobe support. If so do you have a a phone number for them in Ontario? Would be greatly appreciated, thank you. 🙂

    A
    Alexander5C5DAuthor
    Participant
    February 7, 2021

    Dear Sue,

     

    Unfortunately I did not manage to get hold of adobe support nor dit I get any other answer on this tread. The problem is currently just unsolved. My mobile-no in Germany: +491723764514, if this is of any help.

     

    Best regards

     

    Alexander

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