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M
marionl81439525
Participant
May 3, 2015
Question

"ADE could not connect to the obtention server. Make sure you are connected to internet" error message.

  • May 3, 2015
  • 1 reply
  • 398 views

I am trying to download a new ebook that I bought on ebook.de (already did it before and never had problem) and this error message appears "ADE could not connect to the obtention server. Make sure you are connected to internet". I am connected to internet and my connection is quite good... I have no idea how to fix this problem. Can someone help me?

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 4, 2015

    Please restart your machine and try again

    M
    marionl81439525Author
    Participant
    May 9, 2015

    I already restarted my machine, I uninstalled and reinstall ADE, I tried to download other ebooks but nothing is working.

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 11, 2015

    Hello,

    Quickly you can do a check.

    Open your browser

    Type URL: https://adeactivate.adobe.com/adept/Status

    Press enter

    You should see something like:

    If it says "UP", this indicates ADE will be able to contact activation server.

    If not, then, maybe firewall is causing you this issue.

    Thanks

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