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deniseg190
Participant
May 18, 2016
Question

ADE Error Message Authorization Service Error - Code E_Auth_Bad_Device_Key

  • May 18, 2016
  • 1 reply
  • 331 views

I've tried everything.  I downloaded a book via overdrive.  The format is acsm.  When I open the book it brings me to ADE and wants me to authorize.  I try to sign in with both my adobe password and overdrive password and get the same message.

I've tried the Command, Shift, D to re-authorize but get no pop up window.

I've also gone into the key chain to change access for ADE.

I've discarded Adobe 3 times and re-downloaded new versions.

Nothing works.  Anyone have any ideas?

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      1 reply

      Nanaky
      Nanaky
      Participating Frequently
      May 19, 2016

      Windows:

          Close all applications.

          Choose Start > Run.

          In the Open text box, type regedit and then press Enter. The Registry Editor opens.

          In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

          Select the Adept key.

          Choose File > Export.

          In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

          Right-click the Adept key and choose Delete.

          In the Confirm Key Delete dialog, click OK.

          Close the Registry Editor.

          Open Adobe Digital Editions and reauthorize.

      Macintosh:

          quit Adobe Digital Editions.

          Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

          If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

          Open Adobe Digital Editions and reauthorize.

      D
      deniseg190Author
      Participant
      May 19, 2016

      I had such high hopes.  I found the activation.dat file in the library, dragged to the trash.  Emptied the trash.  Tried again and same message.  Any other thoughts?  Thanks.

        N
        nancyg_cubs
        Participating Frequently
        May 19, 2016

        I am having the same issue as you are. I have also gone into keychain access and tried to change the access for ADE but digital editions did not show up on the list of applications. Then I found the file and moved it to the trash. I emptied the trash and tried to open ADE again and it gave me the same error message. I have spent well over 5 hours trying to figure out this issue.

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