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lindas20005266
Participating Frequently
June 1, 2015
Question

ADE error messages

  • June 1, 2015
  • 1 reply
  • 2026 views

My computer was stolen and I now have a new one, but ADE doesn't work anymore.  I first saw the error message "Activation Server Error - code E, Act Not Ready."  I de-installed ADE and re-installed a new version (4.0).  But now I have a new error message, "Activation Server Error, code E, Adept Internal."  What is the problem?  This has been hugely frustrating.  Thanks in advance for any help.

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    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    June 2, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again [Help -> Authorize Computer].

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    L
    lindas20005266Author
    Participating Frequently
    June 3, 2015

    Sincere apologies for my ignorance; I'd like to follow your advice, but where (on my Mac) is this "Go" and "Go to folder"?  LS

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