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O
ozzie
Participant
March 17, 2015
Question

ADE for Windows 8

  • March 17, 2015
  • 1 reply
  • 268 views

I have a problem with the ADE software in my new computer. It cannot read the books. I get the following error "E_AUTH_NOT_READY" WHY!! this is. I tried to unregistry  the computer but when I try to do so I get a message that says:"unable to erase authorization, please try after sometime" I need help please. thank you

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    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    March 17, 2015

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    O
    ozzieAuthor
    Participant
    March 17, 2015

    Thanks, for the info. I already tried this and I do not see the "HKEY_CURRENT_USER/software\Adobe\Adept"  I get to the registry key section but not to the adobe key part, however I will give it one more try. I will keep you post it, and thank you again for the information.

    S
    Adobe Employee
    shreya
    Adobe Employee
    March 18, 2015

    If you do not see this entry, then ADE is not authorized.

    Authorize ADE and try to download the book again.

    Thanks

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