ADE freeze/unable to open library files

Question

My OS is Windows 8.1 64 bit. I use ADE since November 2015 but this problem first appeared when I tried to start it today.

When I now try to download and open a purchased ebook from an .ascm file, ADE completes the download, then it just freezes. However, the .epub file still appears in the "My Digital Editions" folder. When I try to open an .epub file from there, ADE comes up but does not display any content. It also does not show me my library of downloaded .epub files although I can see in the folder that they are there. This problem only appears on my computer. When I try to read the ebooks on my Android smartphone ADE app it works and the library is displayed correctly.

I have tried to restart the computer, remove and reinstall ADE, revoke the authorization and reauthorize it. I have no clue what to do now.

biochemgirl · Answer

I have had the same problem since the last update (I am running Windows 10). Mine doesn't happen all the time, but very frequently. Previously I got around it by reinstalling an earlier version of the program. Mainly, I just shut down with the task manager as each book is downloaded. Then load all the files in "My Digital Editions" folder to Calibre. As long as you put your Adobe ID in, you can open all the files there, even the ones that Digital Editions won't let you open ie "Unable to Open" or "No record found on this machine". I really wish they would just fix whatever bug it is though.

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