ADE hangs while trying to verify document

Forum|Forum|13 years ago
April 17, 2012
3 replies
1923 views

Help! I'm not sure why, but after adding some pdf files (some purchased, some free) to my library, I can't open ADE any more. It just displays a pop-up box saying "Verifying document..." and never comes back. I have no idea which document it's trying to verify. All I can do is close ADE. I can't access anything now. What do I do?

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Correct answer dfkettle

I found the problem, no thanks to Adobe tech support. I read in one of your other posts about the file 'manifest.xml', so I opened it in a text editor to look at the contents. I found all my books, and started commenting them out one-by-one, until I found the one that was causing the problem. After I deleted it from the XML file, ADE opened without problem.

In my opinion, this is a bug in ADE. It shouldn't hang just because there's some invalid document in your library. It should display an error message, skip the invalid document and continue. This is User Interfaces 101 stuff. I happen to be a computer programmer so I'm familiar with XML syntax, but otherwise I would have been stuck. (The tech support agent suggested the problem might be related to the firewall on my computer, etc. None of his suggestions were really relevant to the problem.) They surely don't expect all their users to be familiar with XML, do they?

D

dfkettleAuthor

Inspiring

P.S. I'd recommend to everyone that they back up the file 'manifest.xml' before adding any new content to their library, just in case they encounter a similar problem.

D

dfkettleAuthorCorrect answer

Inspiring

I found the problem, no thanks to Adobe tech support. I read in one of your other posts about the file 'manifest.xml', so I opened it in a text editor to look at the contents. I found all my books, and started commenting them out one-by-one, until I found the one that was causing the problem. After I deleted it from the XML file, ADE opened without problem.

In my opinion, this is a bug in ADE. It shouldn't hang just because there's some invalid document in your library. It should display an error message, skip the invalid document and continue. This is User Interfaces 101 stuff. I happen to be a computer programmer so I'm familiar with XML syntax, but otherwise I would have been stuck. (The tech support agent suggested the problem might be related to the firewall on my computer, etc. None of his suggestions were really relevant to the problem.) They surely don't expect all their users to be familiar with XML, do they?