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kentd23816197
kentd23816197
Participant
July 10, 2016
Answered

ADE suddenly won't allow me to return a book, or to receive new books

  • July 10, 2016
  • 1 reply
  • 660 views

I've had no problems with ADE for several years (ver 2.0.1.78765).  Now, suddenly, it won't allow me to return a book, giving the following message: "Error returning item! Please authorize your computer first."  When I go to the help menu > Authorization, it says the computer is already authorized, and gives the authorization string.

If I try to put a newly downloaded book into ADE, I get a message which says "Error!, Check authorization", but it doesn't tell me how to do that.

I recently got a message from Microsoft saying I needed to change my logon to a local account, and then went through that procedure.  Could this be the reason that ADE no longer works?  If so, how do I get ADE operational again?

Kent Drummond

kgdrummond@juno.com

    This topic has been closed for replies.
    Correct answer Nanaky

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    1 reply

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    July 11, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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