ADE transfer to ByteBooks not working

I contacted ByteBooks six times. I received one generic troubleshooting response that failed to address the actual problem, followed by complete silence. My subsequent follow-ups were simply ignored.

I contacted Adobe twice to ask for help and escalation. I received no response whatsoever.

The result? No solution, no meaningful support, and no accountability.

Adobe transferred the management of its eBook platform to ByteBooks, yet when the migration process fails and users are unable to authorize a new device to access their existing DRM-protected eBooks, neither company appears willing to take responsibility and bothered to provide a meaningful response.

This is an unacceptable way to treat customers who have legitimately purchased eBooks and depend on this infrastructure to access them.

Adobe cannot simply transfer responsibility to another company and wash its hands of the consequences for affected users. And ByteBooks cannot reasonably be considered an adequate support provider when repeated requests for assistance go unanswered.

The whole situation is shameful. It demonstrates a serious failure of customer support, accountability, and respect for users.

Mistral me dit qu’il faut “demander une réinitialisation de la 2FA côté serveur (« MFA reset »).”. Le problème lorsqu’on cherche à le faire, c’est qu’il faut télécharger l’application Adobe Digital Edition sur son smartphone… mais play store m’indique que l’application est trop ancienne par rapport à mon téléphone. Je suppose qu’il s’agit d’une mauvaise traduction puisque mon téléphone a plus de 2 ans.

En tous cas, personne n’a obtenu de réponse efficace jusqu’à présent !

Same problem here. When I try to migrate the account to Bytebooks, I always get : USER_DOES_NOT_EXIST. The Adobe ID is correct, my old computer is still authorized with it. I contacted Wipro/Bytebooks support several times but after their initial generic troubleshooting reply, I have received no further response or even an acknowledgment. I’ve contacted the book shops and they don’t know how to help. Has anyone successfully resolved this migration problem or knows how to get it escalated ? Thanks

Buongiorno ho un problema non riesco a sincronizzazione i miei libri da Adobe Digital editions al mio Kobo Libra Colour, mi potete dare una mano, grazie mille 

Same here. Tried to make an account as an ADE customer, but that came with an error. Adobe/ByteBooks does not know me as a customer. It is possible to make new account but I don’t want to loose my bought ebooks. It looks as if Adobe threw their customer data over the fence to Wipro. I hope someone there made a backup! 

I have exactly the same problem.

Did Adobe just nuke its old records by accident or something? What does that mean for the affected books? This is very concerning.

We have the same issue here. Please fix it.