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K
keithm28314850
Participant
February 23, 2016
Answered

ADE will not authorise

  • February 23, 2016
  • 2 replies
  • 1344 views

When trying Authorise ADE the following message is producted.

"can can only authorize this computer with an Abobe ID that hasn't been previously used to authorize any other computer or mobile device.  Please try again"

The version ADE is version 3. 

Any help would be greatfull

Keith

    This topic has been closed for replies.
    Correct answer Nanaky

    Windows:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.

    2 replies

    Nanaky
    Nanaky
    Participating Frequently
    July 26, 2016

    If you has adobe digital edition authoirze before its a problem with the eBook itself. It was authorize. So the eBook has the error. Has you say that the Digital Edition was authorize?

    S
    salliem46733531
    Participating Frequently
    July 26, 2016

    I did not open the ebook on my previous computer, although I had bought it. I just never got round to reading it - or, in this case, TRYING to read it. I'm not entirely sure what you are saying, but according to Kobo there is nothing wrong with the ebook.

    Nanaky
    Nanaky
    Participating Frequently
    July 26, 2016

    If you get the error since the first open its the problem with the eBook. Have you ask if you can get a new download file?

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    February 23, 2016

    Windows:

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.
      S
      salliem46733531
      Participating Frequently
      July 21, 2016

      I have followed the steps above to the letter and can now de-authorise and re-authorise ADE with great alacrity, having done it several times. I can now open all but one of the DRM-protected books I have tried, but still can't open the one I really want. How can this method work for everything else and not sad little ebook?

      Is there another method I can try?

      Nanaky
      Nanaky
      Participating Frequently
      July 21, 2016

      Which error message you get such the eBook?

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