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keights
Participant
March 16, 2015
Question

ADE won't let me read DRM books - 4.0 crashes when opening library books (EVERY. SINGLE. TIME) so I installed 3.0 and now I get an "activation error". I have it authorized to my ID....WHERE IS THE STAFF TO ANSWER QUESTIONS?!?!?!?!?!?!?!?!?!?!?!?!?!!

  • March 16, 2015
  • 3 replies
  • 677 views

Working on a MAC with a Kobo.  ADE won't let me read DRM books - 4.0 crashes when opening library books (EVERY. SINGLE. TIME) so I installed 3.0 and now I get an "activation error".  I have it authorized to my ID....WHERE IS THE STAFF TO ANSWER QUESTIONS?!?!?!?!?!?!?!?!?!?!?!?!?!!?!? I have wasted hours on this and I'm getting really annoyed.

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    3 replies

    mikil45762806
    Participant
    March 19, 2015

    I'm having the same issues and have uninstalled and reinstalled so many times I've lost count. And Adobe is terrible for support and assistance. I wouldn't even bother if I had an option in getting library ebooks. If someone figures this out, please let me know. And yes, I've tried the 3.0 version as well and it did not work. This is highly frustrating and I wish we had other options.

    March 17, 2015

    I am having this problem too. Mac OS X 10.9.5. ADE 4.03. I download books from my library and when I try to read them using ADE, the app crashes 100% of the time. Here is the crash report:

    Process:         Adobe Digital Editions [359]

    Path:            /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

    Identifier:      com.adobe.adobedigitaleditions.app

    Version:         4.0.3 (1)

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [164]

    Responsible:     Adobe Digital Editions [359]

    User ID:         501

    Date/Time:       2015-03-17 06:23:48.385 -0600

    OS Version:      Mac OS X 10.9.5 (13F34)

    Report Version:  11

    Anonymous UUID:  D6C0BF13-C576-B473-5879-C2DFBE27843

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

    VM Regions Near 0:

    -->

        __TEXT                 000000010245c000-0000000102cc8000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

    Application Specific Information:

    Performing @selector(onTableViewDoubleClicked:) from sender DEGridView 0x7fa759408fd0

    Adobe Employee
    March 18, 2015

    Thanks for sharing the crash log. We will investigate the issue from our end.

    Thanks !!

    Adobe Employee
    March 16, 2015

    What is the exact error message you are getting ?

    Participant
    March 16, 2015

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020

    Adobe Employee
    March 17, 2015

    It is a crash error code.

    In the mean time, you can open the book in ADE 3.0.

    Activation error can be fixed by following steps:

    • Open Adobe Digital Editions.
    • Press Control+Shift+D to deauthorize Adobe Digital Editions.
    • Select Erase Authorization.
      Click OK and Quit Adobe Digital Editions.
    • Open Adobe Digital Editions and reauthorize (Help-> Authorize Computer)


    Hope this works !!