Adobe Activation Limit Error

I have a Kindle fire that I use the CLOUD LIBRARY app. When I try to download a book from my library, I get an error that I have too many Adobe device activations. The error message says:

"You have reached the adobe limit for device activations with your account. Please go to https://www.yourcloudlibrary.com/adobe-reset and request a reset."

I have requested a reset, waited 3 days, and nothing. I have contacted my library. I have contacted Adobe. I have tried everything I can think of. How do i fix this?

Device: Kindle Fire HD 8, purchased Jan 2019