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Participant
December 1, 2016
Question

Adobe Digital Edition 4.5.2 Freezes

  • December 1, 2016
  • 2 replies
  • 11339 views

When I download a library book Adobe Digital Edition 4.5.2 Freezes.  I use alt+control+delete for task manager to close Adobe Digital Editton.  When I open it back up, the book is not there.

I have Windows 10 laptop.

Any help I would really appreciate.

    2 replies

    CPorz
    Participant
    October 1, 2017

    I found this potential solution in a different blog post.  I was having a similar problem.  I would download an ebook from the online library and either 1) ADE would freeze right there when it was "fulfilling" the book, or 2) the book would download, the thumbnail would appear in the ADE bookshelf, and then ADE would freeze.  In either case, after closing ADE using Task Manager and then reopening it, I could not find the borrowed library book in any ADE screen.

    Here's a solution.  Find your "My Digital Editions" folder (mine was in C:\Users\<<My Name>>\Documents\My Digital Editions).  Change the name of that folder (I changed mine to "My Digital Editions - Bad").  Reopen ADE and wait.  ADE will recreate the "My Digital Editions" folder and sub-folders and move part or all of your library into the new folder.  But you have to be patient!

    Eventually, ADE will reset and show you all of your bookshelves and the books they contain - even the newly borrowed book.

    Hope this helps.

    Participant
    January 14, 2018

    Thank you, thank you. I have been trying for ages to sort my Adobe out. And this had solved my problems. Thank you again.

    Adobe Employee
    December 1, 2016

    Hi,

    Does this happen with a specific book or with all eBooks?

    You may try downloading an ebook from the Sample eBook Library to check if you face issues with that as well?

                Sample eBook Library | Adobe Digital Editions

    Regards,

    Sharad

    plevermanAuthor
    Participant
    December 1, 2016

    All books. I tried downloading one of your books and it froze.

    Sent from my iPad

    Adobe Employee
    December 1, 2016

    Please try uninstalling ADE from your computer and then re-install it again by downloading it from Download | Adobe Digital Editions

    I would also like to add that ADE 4.5.2 is not certified for Windows 10 as of now.

    Regards,

    Sharad