Adobe digital edition 4.5

Good day

I've already contacted the Adobe staff and this was our discussion

General Info

Chat start time August 7, 2018 1:14:06 AM EST

Chat end time August 7, 2018 1:47:38 AM EST

Duration (actual chatting time) 00:33:31

Operator Abhilash

Chat Transcript

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chat session.

Abhilash: Hello, welcome to Adobe support.

Anna-marie Visagie: Thank you

Abhilash: How are you doing today ?

Anna-marie Visagie: Good thank you

info: Your chat transcript will be sent to ammiev@gmail.com at the end of

your chat.

Abhilash: Please tell me how can I help you ?

Anna-marie Visagie: I've gone onto my Harlequin account today after years ,

so due to the new computer I've got I had to download the Adobe digital

edition again , and noted that my password was not working , so created

another , now I'm unable to verify my computer on the adobe digital edition

as it keep on stating : The Vendor account you entered is not associated

withe the item you are trying to open , Try again

Abhilash: I apologize for the inconvenience caused.

Abhilash: I will definitely help you in your concern, don't worry we are

happy to help you.

Abhilash: The account is a team's or the enterprise account ?

Anna-marie Visagie: Not sure what you mean

Abhilash: I mean to say please update the details.

Anna-marie Visagie: I have done that on Adobe and also on Harlequin

Abhilash: Like you are facing issue in digital editions ?

Anna-marie Visagie: Yes , the verification of my computer

Abhilash: What is the error it is showing over there ?

Anna-marie Visagie: It needs to be authorized

Abhilash: Thank you for providing the information.

Abhilash: Please allow me 1-2 minutes so that I can check your account in

order to help you better.

Anna-marie Visagie: Thank you

Abhilash: Welcome.

Anna-marie Visagie: Is there anything that I can do

Abhilash: Please wait let me check the details.

Abhilash: Thank you for staying connected, I really appreciate your time

and patience.

Anna-marie Visagie: No problem

Abhilash: I have confirmed with my team as your concern is for the digital

editions so you need to contact to forums we have a dedicated team over

there and they will surely going to help you in your concern. I will share

the link of forums with you for contacting.

Anna-marie Visagie: Thank you

Abhilash: https://forums.adobe.com/welcome

Abhilash: This is the link for forums you can post the concern here.

Anna-marie Visagie: Thank you , take care

Abhilash: Is there anything else I can help you with ?

Anna-marie Visagie: No thank you

Abhilash: Thank you for contacting Adobe support have a great time ahead.

Goodbye Take care.

Abhilash:

Anna-marie Visagie: same

Abhilash: Thank you so much.