Adobe Digital edition will not authorize

Question

My wife have bought an ebook and I set it up on Adobe digital editions a while back. Not she tried to use it again and it just refused to authorize on adobe digital editions.

I have changed the password 2-3 times already and I am able to log onto adobe on the website but not authorize it.

I have reinstlled 3-4 different versions 3.0, 3.0.1, 4.5.11 and the original (not sure what that was)

I have spoken to 3 different people on adobe web assistance to be told that they cannot assist I need to speak to the community.

I was referred to links that had me delete registry entries and rename folders to be re-created and still no luck.

I have tested her account on my phone and also does not accept the password

I have tested my account on her laptop and on my phone and my account authenticate without any problems.

The current error I am getting is "Incorrect login ID or password for the selected ebook Vendor. Please try again"

Any advise will be highly appreciated

julians17369961 · Answer

I have very similar problem - existing PC and readr work fine. New PC, downloaded Digital Editions but it simply says that I have incorrect log-in (which I don't) when I try to authorise.

I've just spent 40 min on chat to adobe 'support' who blamed my retailer (i pointed out that i hadnt even got as far as downlaoding books!!) and even told me that claering my cache was a solution (it's a stand-alone programme/app!!).

I'm pulling my hair out with this one - bascially new PC, only prgamme added to it is ADE but it won't recognise my log in!

Any informed help (unlike the chat 'support') very welcome and gratefully recieved!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded