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AdobeApie
Participant
May 1, 2020 2:44 PM UTC
Question

Adobe Digital Editions 4.5 keeps loading library?

I use Adobe Digital Editions without problems for years, but suddenly it stopped working properly. I keeps trying to load the library, but nothing happens! What can I do? Do I have to reinstall or is there another better solution without losing my books.

 

Thanx for responding Karin

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    8 replies

    Marlee_H
    Participant
    May 3, 2020 2:06 PM UTC

    I have a similar issue. If I try to open an epub-file by doubleclicking on it ADE opens but freezes, nothing happens. Worked like a charm a few days ago so must be some update they have made. 😞 Some of my books inside the library works, but not all...

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    AdobeApieAuthor
    Participant
    May 3, 2020 4:01 PM UTC

    Hi Marlee,

     

    This morning I tried one of the tips from another thread and ADE opens up again, but I have to add all my books to the library again and it went wrong a few times. I tried it first with a few books and tried to connect to my ereader and added the books to my ereader, it worked. So I am glad.

    The Solution: Go to the folder Documents : search my digital editions and rename this folder. Next step, try to open ADE again. Hope it works for you too. Good Luck!

     

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    defaulttvnrahcq0jn6
    Participant
    Oct 31, 2021 10:09 PM UTC

    After uninstalling then reinstalling multiple and almost gave up from frustration I renamed the My Digital Editions library folder in the Documents folder. Adobe Digital Editions started immediately with an empty library. Since I only use the program to download the epub from my library to my Windows computer before converting to the Kindle format I don't need the books already in the library. Can't help with restoring the books already in the library.

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    Pam1.riley
    Known Participant
    May 1, 2020 9:34 PM UTC

    Plenty of the threads on the forum about this problem with various solutions.  I had this problem last year and when I logged on  here for help I was instructed to change my password, which worked.  Today I was having the same problem again and found that if I went into my documents, opened the My Digital Editions folder, and then launched the ADE app it worked.  May just have been luck of course.  Often the library does take a few minutes ot load but that might be because I have hundreds of books on it!

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    AdobeApieAuthor
    Participant
    May 2, 2020 7:42 AM UTC

    Thank you for responding! I found a few threads after I posted this question, i am trying some. You mentioned changing your password, but I use it for 10 years and I never have to mention my password, where can I change it? I changed it to be in contact with the helpdesk, but where can I change it in the program, when I touch the icon it starts loading?

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    AdobeApieAuthor
    Participant
    May 2, 2020 7:48 AM UTC

    I have an additional question. When I reinstall ADE will the program use the same path where My books are saved, or can you tell the program to do so? I would rather not lose my books!

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