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September 9, 2016
Question

Adobe digital editions

  • September 9, 2016
  • 2 replies
  • 145 views

downloaded this program but when I went to authorize it my sister email is listed. This email no longer exists and she doesn't remember the password anyway. How do I now authorize this program so I can get ebooks from library? I can't deactivate her authorization because there is no longer an email acct !!! Help please I have been at this for hours. Any help is appreciated!

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    2 replies

    Nanaky
    Participating Frequently
    September 9, 2016

    For the reauthorisation with the right adobe ID used this:

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    John T Smith
    Community Expert
    Community Expert
    September 9, 2016

    What MAY help is to clean her information off the computer

    Use the Creative Cloud Cleaner Tool to solve installation problems