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sophieh6476841
Participant
April 5, 2017
Question

Adobe digital editions

  • April 5, 2017
  • 1 reply
  • 227 views

When I downloaded ADE it picked an old email of mine as ID and some password. It never asked me for this info and now I can't change the authorization because i don't know the password and I can't access this old email. Help!!

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    1 reply

    Nanaky
    Participating Frequently
    April 6, 2017

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    sophieh6476841
    Participant
    April 6, 2017

    Thank you so much it worked! I as so frustrated.  Have a great day.

    Sent from my Samsung Galaxy smartphone.

    Nanaky
    Participating Frequently
    April 7, 2017

    You are welcome.