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traceyl71846032
traceyl71846032
Participant
October 26, 2016
Question

Adobe Digital Editions - help!

  • October 26, 2016
  • 1 reply
  • 173 views

I deauthorized my device and computer to try and solve a problem with a library book that wouldn't load. I must have had multiple Adobe accounts and now ADE has defaulted to an old work one. I have no idea what the password is and can't access the email account so I can't deauthorize and start from scratch with whatever account was associated with the library downloads. I can't use ADE and without ADE I can't read library books on my Kobo. Any ideas about what to do next?

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    1 reply

    traceyl71846032
    traceyl71846032Author
    Participant
    October 26, 2016

    In the end I had to do this and it worked:

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

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