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A
alect38445790
Participant
November 29, 2016
Answered

Adobe Digital Editions - no help whatsoever

  • November 29, 2016
  • 2 replies
  • 503 views

I was having trouble with ADE as it would not accept downloads to my NOOK of books hat I had purchased from KOBO.  When I checked my installed programmes I found 2 versions of ADE - one version 3.00 and the other version 4.5.I uninstalled version 3 and then downloaded it again. This was the only version available from the download page. The icon did not appear on my desktop and I want it there.  Contacted Adobe support and got nowhere.  Transferred from one agent to another until I got dizzy.  No-one wanted to help, no-one answered my questions, no-one told me whether or not version 3 was the latest, or what happened to version 4.5. All of the so-called experts kept telling me that 'they were not trained in answering these questions'. So my questions are, 1) Is version 3 the latest?  How do I get the icon on my desktop?  Relatively simple questions for a customer support team - but no-one knew the  answers.  Can anyone help me?

      This topic has been closed for replies.
      Correct answer

      My ADE is 4.5. Try searching your computer for the program; once you open it, you can right click and pin it to your taskbar.

      I hope this helps as the staff at Adobe seems inept, incompetent,  and unable to answer simple questions.

      2 replies

      A
      Anonymous
      Correct answer
      November 30, 2016

      My ADE is 4.5. Try searching your computer for the program; once you open it, you can right click and pin it to your taskbar.

      I hope this helps as the staff at Adobe seems inept, incompetent,  and unable to answer simple questions.

        A
        alect38445790Author
        Participant
        November 30, 2016

        Thank you so much. Can I ask, should I uninstall both the version 3 and

        version 4.5 installed on my computer before attempting another download? I

        right clicked the 4,5 version that I see in 'my programmes' but the only

        option it gives me is to uninstall.

        I look forward to your answer - and thank you again. Alec

        Bani Verma
        Bani Verma
        Legend
        November 29, 2016

        Moving to Adobe Digital Editions​, people here will be able to assist you better with your query.

        A
        Anonymous
        December 7, 2016

        Does anyone from Adobe ever respond to give help? I have been reading and posting on several other boards, and it seems like many people are having the same problem, but nobody from Adobe has ever replied.

        Nook Glowlight Plus - Loan Token Update Failed.

        ADE authorization not working

        A
        alect38445790Author
        Participant
        December 7, 2016

        It would appear not, but they are not alone, so many so-called help 'agents' in various companies are just the same.  Even KOBO responded, but in the end I sorted it out with your help alone.

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