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elizabethw49346322
elizabethw49346322
Participant
April 22, 2017
Question

Adobe Digital Editions Refuses to Deauthorize

  • April 22, 2017
  • 4 replies
  • 1259 views

Let me start by saying that ADOBE CUSTOMER SERVICE  IS HORRIBLE! Seriously I contact customer service and they say go search our forum.  How about you just answer my damn question.

I have followed the directions to deauthorize and it repeatedly tells me "Unable to deauthorize."   Please fix now.  This is not a complex error.  Why should I spend half an hour with your customer service to be told to go post on a forum when they should be able to simply respond.

    This topic has been closed for replies.

    4 replies

    veroniquel65268361
    veroniquel65268361
    Participant
    May 1, 2017

    Hi,

    I add exactly the same issue and same response from the customer service. But I eventually found a solution for Macos users:

    1. Exit ADE

    2. from your User directory, go to the folder : Library/Application Support/Adobe/Digital Editions

    (if you don't find the folder Library/, follow the instructions given on Access hidden Mac OS library files )

    3. erase the file activation.dat

    3. reopen ADE and authorize again.

    I hope it will help...

    D
    diane.beausejour
    Participant
    April 28, 2017

    Hi Elizabeth

    You say: «Please try following the solution under "Reset your Hosts file" and let me know if that fixes the issue». But there is no link and no precise information as to where to find the "Reset your Hosts file » link or button in the incredulous amount of pages.

    Please be more precise. This looks like a solution but it is not.

    Diane

    S
    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    April 28, 2017

    Hi Diane,

    Please follow the solution to "Reset your hosts file" from the below help article

                        https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    In case the issue persists, please add a screenshot of the error and Operating System information.

    Regards,

    Sharad

    S
    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    April 25, 2017

    Hi,

    Would you be able to please share a screenshot of the error you are getting while trying to de-authorize ADE.

    Regards,

    Sharad

    elizabethw49346322
    elizabethw49346322Author
    Participant
    April 26, 2017

    elizabethw49346322
    elizabethw49346322Author
    Participant
    April 26, 2017

    And I have tried. And Tried. Repeatedly.  Multiple days.  This is ridiculous.

    alexandram74590555
    alexandram74590555
    Participant
    April 22, 2017

    Same issue. I can't deauthorise and the CS operator I chatted with directed me here after completely ignoring everything I said in my initial contact.

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