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cindyf68454486
cindyf68454486
Participant
August 3, 2016
Question

Adobe Digital Editions stopped working for library books

  • August 3, 2016
  • 10 replies
  • 1323 views

I download books for my kobo via overdrive.  I have adobe 4.0.  It has always worked then suddenly stopped.  If I try to download a book the message Error: Check Activation appears.  I have tried to deauthorize my computer so I can reauthorize it, but it says "unable to unauthorize computer.  Try later"  I also uninstalled the program and reinstalled it - that did nothing.  I then uninstalled it and installed 3.0 (older version)  Once I had 3.0 - any library book I tried to download attempted to open via Adobe Reader X with an error message of Unable to open the file.  So - no library books for me.  Is there anything that can be done to fix this issue or do I need to go back to paperback books?

    This topic has been closed for replies.

    10 replies

    C
    chara55641189
    Participant
    December 12, 2016

    My problem with Overdrive/ADE started at the start of December.  The message is "Digital Editions could not connect to the activation server"  Where are the Adobe techs to look in to this?   Is there a problem with a server?

      paoloc83402192
      paoloc83402192
      Participant
      August 10, 2016

      I have also problems in opening digital books regularly purchased and payed. When I tap on the book on my IPad nothing happens, or I read the message 'The book is no more on the device', even though I'm sure I didn't erase anything from the library.

      Moreover, the library on my Mac doesn't refresh and I can't find there the books I have purchased via IPad

      Can someone help me?

      Paolo from Italy

      harridan
      harridan
      Participant
      August 9, 2016

      I unauthorized my computer using Shift+Ctrl+D. Then I re-authorized the computer using my Adobe account. I can now download the books I want.

      carola83882016
      carola83882016
      Participant
      December 14, 2016

      Thank you that fixed the problem

      harridan
      harridan
      Participant
      August 5, 2016

      I will add my complaint here, as well. I had thought the problem was related to my downloading the 3M Reader app, but after un-installing and re-installing both readers on my PC. But the problem also exists on my Android ADE app as well.Now, I can't return the ebooks to the library, and must wait 12 days for the expiration date.

      I took the PC and phone to the Library technical support, but we still couldn't find a fix. Adobe customer support sent me here.

      Hopefully an answer is forthcoming.

      A
      Anonymous
      August 3, 2016

      I am having this problem too.  It just started on July 30, 2016 or so.  I didn't do anything different.  The 2 books I checked out from Overdrive and downloaded into Adobe Digital Editions version 4.5.  I can read them from the software but not on my Nook Glowlight.  When I transfer them to the Nook, it gives me an error.  I have downloaded it repeatedly and cannot read it.  Finally considering switching over to a Kindle because I am so fed up with Adobe Digital Editions. 

      cindyf68454486
      cindyf68454486Author
      Participant
      August 3, 2016

      I would say that the issues with my ereader and Adobe Digital Editions also started on July 30 2016.  I had no issues before but this week I can't check out e books from the library - I just get the error message.  I have contacted Adobe's live chat, but they were not able to help me.  I am hoping someone will have the answer soon.

      J
      jemina
      Inspiring
      August 3, 2016

      I cant wait for a reply my battery has ran out

      J
      jemina
      Inspiring
      August 3, 2016

      can you help me

      J
      jemina
      Inspiring
      August 3, 2016

      I am under windows 10

      J
      jemina
      Inspiring
      August 3, 2016

      I cant connect my book ro my ereader it says error check activation

      billrance5
      billrance5
      Participant
      August 3, 2016

      after several months of reading library books with Adobe Digital Editions on my iPad, I am now unable to see books that I have downloaded from the library.  I can read them in Adobe Digital Editions on my Windows PC, but cannot see them in Adobe Digital Editions on the iPad.  Any suggestions?

      Nanaky
      Nanaky
      Participating Frequently
      August 3, 2016

      Has you check which program under open with for Digital Edition are choose from the system?

      cindyf68454486
      cindyf68454486Author
      Participant
      August 3, 2016

      I open Adobe digital editions first, then open the library site.  From there I "check out" the e books.  The book downloads then I either get the Check Activation error message (with ADE 4) or the error message Unable to open file (with ADE 3) With ADE 3 it looks like the books defaults to Adobe Reader X (like a PDF) and will not open.

      This only started recently.  Last week ADE 4 worked well

        Nanaky
        Nanaky
        Participating Frequently
        August 3, 2016

        You are used Windows or Macintosh?

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