Adobe Digital Editions Won't Launch

Question

Immediately after a forced software update at work, ADE stopped launching properly. The push included an Adobe Flash update. We use a proxy for internet access at work. I'm using a PC on Win 7 Pro. I have uninstalled and reinstalled ADE (both previous and current versions), as well as renaming and deleting the My Digital Editions folder with no luck

Previously when ADE worked, I would get the normal proxy password popup presumably to allow ADE to access the PC's authorization. And the launch would continue. Now I no longer get the proxy password popup and the ADE launch appears to hang resulting in an incomplete ADE window (no left panel at all) with most of the pull-down tab options grayed-out.

Any ideas would be appreciated. Thanks.

ScottFold · Answer

I found the fix (was documented elsewhere by others). Deleting (or renaming) the "My Digital Editions" directory on the C drive resulted in ADE launching successfully and creating a new directory.

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