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ayin89
Participant
Feb 11, 2016 5:34 PM UTC
Answered

Adobe Digital Editions won't open -acsm file

bought a ebook from the Google Store, when I wouwnload the .acsm file to open it with Adobe Digital Edition this window popos up and the book won't open.

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Feb 12, 2016 7:52 AM UTC

    Macintosh:

    1. quit Adobe Digital Editions.
    2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    3. Open Adobe Digital Editions and reauthorize.


    Windows:

    1. Open Adobe Digital Editions.
    2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
    3. Select Erase Authorization.
    4. Click OK and quit Adobe Digital Editions.
    View reply

    26 replies

    FulvioOttaviano
    Participant
    Dec 18, 2022 8:06 PM UTC

    Hello, after wasting the better part of 2 days trying to get ADE to open my acsm ebook, i downloaded KBO free. It opened my ebook flawlessly. I don't suggest wasting time with ADE. That is Adobe's job, not ours!

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      Dreamy_curiosity16B8
      Dreamy_curiosity16B8
      Participant
      Dec 11, 2020 4:04 PM UTC

      Thank you, it worked perfectly on MacOS 10.15.7

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      sandeepp23073769
      sandeepp23073769
      Participant
      Apr 12, 2019 8:06 PM UTC

      I cant find digital edition files, am able to open .acsm file on my iphone, but same file is not opening on my mac and ipad pro, keeps getting error message.

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      crawfordt65249293
      Participant
      Feb 1, 2019 7:44 AM UTC

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      crawfordt65249293
      Participant
      Feb 1, 2019 7:45 AM UTC

      This is the reply i get when i try to authorise my computer.

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      nellac
      Participant
      Jan 31, 2019 10:37 PM UTC

      Is there any kind of update on what to do if adobe digital editions is unable to open an ACSM file?

      Not sure if it's a good idea to de-authorize an entire machine, or to do a registry edit, just to test if that solution might work. You could lose access to books you already have.

      In my case the ACSM file is visible, and Adobe Digital Editions sees it, but when I tell ADE to "add file" to the library, nothing happens. No error message. Nothing.

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        jorislav
        jorislav
        Participant
        Feb 19, 2016 10:48 PM UTC

        Many thanks for that answer, it solved my problem (for now) .

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        Loekarin
        Loekarin
        Participating Frequently
        Jul 18, 2018 12:50 PM UTC

        I have the same problem as reported: Adobe Digital Editions won't open the ACSM-file. Instead, every time I try, the program crashes.

        I have already uninstalled en re-installed ADE and I have the latest version.

        I have also un-authorised my PC en re-autorised it again.

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        Nanaky
        Nanaky
        Participating Frequently
        Feb 16, 2016 3:58 PM UTC

        Can you add a screenshot of the error?

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        enricaraviola
        Known Participant
        Feb 16, 2016 9:36 AM UTC

        This solved some weeks ago. Today, reopening ADE i got the same problem. so I again dragged the activation.dat file to the trash, then reopened ADE, but when i authorize the computer now appears a window saying wrong "Wrong id or password for this selected ebook supplier. Try again".

        Very very boring!

        Is it possible that every time you open ADE you get the same problem? This make the program useless!

        Not Adobe Style!


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          Nanaky
          Nanaky
          Participating Frequently
          Feb 16, 2016 10:59 AM UTC

          Can you login under www.adobe.com/de? If yes, reset your Password and used only letters and numbers.

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          enricaraviola
          Known Participant
          Feb 16, 2016 11:24 AM UTC

          Obviously, I can… but the problem is: why every time i had to reset the pwd to enter in ADE? this si foolish!

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          suzanned46794281
          Participant
          Feb 11, 2016 10:11 PM UTC

          i have same problem !

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            Nanaky
            NanakyCorrect answer
            Participating Frequently
            Feb 12, 2016 7:52 AM UTC

            Macintosh:

            1. quit Adobe Digital Editions.
            2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
              If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
            3. Open Adobe Digital Editions and reauthorize.


            Windows:

            1. Open Adobe Digital Editions.
            2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
            3. Select Erase Authorization.
            4. Click OK and quit Adobe Digital Editions.
            Translate
            ayin89Author
            Participant
            Feb 15, 2016 2:18 PM UTC

            thank you it worked!!

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