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judette
judette
Participant
June 18, 2015
Question

Adobe Digital Editions won't start

  • June 18, 2015
  • 1 reply
  • 554 views

Dear all,

My Adobe Digital Editions will not start when I try to launch it on my Windows 7 system. It shortly shows the loading cursor, then I am prompted a window to give permission to let the program start, but when I click 'yes' nothing happens. (In taskmanager I see it pop up for half second in the tab 'services' and it then disapears. It does not show up in the tab 'applications'.) Before now it has always worked properly. If you happen to know how to fix this or another way or program to open 'ACSM' I would be very grateful as I need this book for my MA thesis I have to hand in this week.

Things i have already tried are:

- launching as administrator

- Reinstalling it

- installing an older version

thank you very much in advance.

    This topic has been closed for replies.

    1 reply

    judette
    judetteAuthor
    Participant
    June 18, 2015

    The version i am using is 4.0

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    June 19, 2015

    Please try the below steps.

    1. Navigate to C:\Users\<UERNAME>\Documents\
    2. Rename "My Digital Editions"
    3. Now try Launching ADE
    judette
    judetteAuthor
    Participant
    June 19, 2015

    I followed your steps and renamed 'My Digital Editions' to ADE. When I tried to start it, I saw a new folder pop up in documents, again named 'My digital Editions'.

    ADE still does not start.

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