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July 28, 2013
Answered

adobe digital - how can I re-authorize my computer so that I can download to my reader?

  • July 28, 2013
  • 1 reply
  • 1344 views

How can I re-authorize my computer to alow me to transfer my EPUB books to my reader?  I tryed several times and in so many words it says I cannot do it with my email and pass word.  Bob

    This topic has been closed for replies.
    Correct answer sjpt

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.

    1 reply

    MichaelKazlow
    Legend
    July 29, 2013
    July 29, 2013

    I have done this 2 times and it did not work.  I even deleted the digital program from my computer and reloaded it and that did not work.  Help

    sjptCorrect answer
    Inspiring
    July 29, 2013

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.