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Gerard5FAB
Participant
February 23, 2021
Question

Adobe ID & Password

  • February 23, 2021
  • 2 replies
  • 207 views

Hi

I had to replace my computer and as result had to re-install Adobe Digital Editions to access Study manuals that I had bought. I can see the manuals but when I click on one it prompts me start the Authorisation process with a Vendor ID. It then prompts me to continue. When I click continue it says that the computer is not authorised to open study packs because this item is authorised to the Vendor ID.

I cannot remeber the Adobe ID & Password that was used at the begining. The Publisher has no record of these either. What do I do to reset the Adobe ID & Password.

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      2 replies

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 23, 2021

      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link below
      -make sure that your browser does NOT block ads, scripts, or pop-ups
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      .
      Also: beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      G
      Gerard5FABAuthor
      Participant
      February 23, 2021

      Thank you for your response. 

      Ko.Maruyama
      Community Expert
      Ko.MaruyamaCommunity Expert
      Community Expert
      February 23, 2021

      Unfortunatley, you're going to need your Adobe ID in some form to start finding out how to access those.

      Fortunately, it's usually attached to one of your emails.

      You can always request a password if you've forgotten it - sent to your email of record of course.

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