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Participant
August 8, 2015
Question

Adobe ID; Sign-in problems

  • August 8, 2015
  • 1 reply
  • 515 views

I have been using DE V 2.0.67532 for some time. The email address associated with the account no longer works.Being prompted for my Adobe ID on a newly acquired a new system, I decided to change my email address associated with the product. Adobe's systems required me to reset my password and sent the reset information to the email address which no longer functions. I contacted support and was directed to de-authorise my old system and sign in again. I am now unable to access any of my purchased material. I have created this new Adobe ID in a desperate bid to get some real assistance. I cannot wai 2-3 days for a response from Adobe.

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    1 reply

    Participant
    August 8, 2015

    I have access to the names of the books in my library and the authorisation information associated with the account.

    Participant
    August 8, 2015

    I have since tried the solution in "Mail account associated with Adobe ID account has expired" and have received an incorrect password error response.

    Participant
    August 11, 2015

    No solution and still awaiting word from Adobe. Hmmmmmmm.