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T
torro_2808
Participant
September 15, 2013
Question

aktualisations for my ID

  • September 15, 2013
  • 1 reply
  • 596 views

Hello,

i need new actualisations for my ID, because my tablet has been in reperation for several times. I always get the massage, that my actualisations have been axceeded. I can't open all my DRM protectet e-books anymore.

It wood be nice to hear from you soon.

Luisa Tejero

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    September 16, 2013

    Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

    They can reset your authorizations, and then you must reauthorize any devices you still need.

    (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)


    Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

    in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.


    If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.


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