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bethanyp63279625
bethanyp63279625
Participant
May 27, 2015
Answered

Authorisation - never completes!

  • May 27, 2015
  • 2 replies
  • 1513 views

Digital Editions 4.0 Authorization problems.

I get to 'Authorizing your Computer. Please wait while your computer is being authorized.' and it just keeps going for hours and never authorizes!

I have tried

- Uninstall and reinstall 4.0 (yes, I turned the computer off in between)

- Uninstall and reinstall older version of DE

- Using different internet connection, both home and phone hot spot, turning both off and on again

- Chatting with Adobe staff on help (they said they would get back to me - hah!)

My adobe user name and password allow me to log in to this page without any trouble.

Can anyone help with the authorisation?

OR How else can I access acsm files?

This topic has been closed for replies.
Correct answer bethanyp63279625

Start this program in Windows 7.

Windows remote assistance.

Click invite, and send the invitation file to ahagarag@adobe.com

And also send the password displayed on screen, let me take a look at this.


Thanks Akshayy.

Turns out I needed to restore Internet Explorer to the default settings to allow Digital Reader to connect with the Adobe server - AND NOW I AM AUTHORIZED!!!

Thank you again!

2 replies

Akshayy
Akshayy
Participating Frequently
May 28, 2015

Can you visit this page ? It should say up.

http://adeactivate.adobe.com/adept/Status

bethanyp63279625
bethanyp63279625Author
Participant
May 28, 2015

Akshayy- Yes - the page says up.

I have adjusted the time zone in my Adobe Member Preferences. Is that the time zone you mean shreya?

Have tried Authorizing again and it has been running with a 'please wait' message for a few minutes.

Akshayy
Akshayy
Participating Frequently
May 28, 2015

No, it means time on your computer is correct. Try to set correct time on your machine, restart and try.

Is it a PC or Mac or Device ?

S
Adobe Employee
shreya
Adobe Employee
May 27, 2015

This looks like a internet connection issue.

Please restart your machine and ensure internet connectivity is fine.

Try to authorize now !

bethanyp63279625
bethanyp63279625Author
Participant
May 27, 2015

Did you read my post?

I have tried multiple internet connections - and have turned computer AND internet on and off multiple times.

The internet connection works well enough to download the program multiple times.

Your answer is not helpful for my situation.

S
Adobe Employee
shreya
Adobe Employee
May 28, 2015

Please ensure your time zone and date is correct.

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