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victorial28357214
Participant
January 23, 2015
Question

Authorization

  • January 23, 2015
  • 3 replies
  • 385 views

Digital Editions won't authorize, with or without my Adobe ID. I keep getting a connection error message saying it can't connect to the activation server/internet. I've done everything I can think of, but I'm not very computer savvy so any assistance is welcome.

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    3 replies

    B
    bilanis
    Participant
    May 16, 2015

    Hi.  I just found a resolution to this problem.  Try this. below.  It worked for me.

                           

    For this problem, you need to deauthorize and authorize ADE again.

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again [Help -> Authorize Computer].

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again.

    jackiecurtisphoto
    jackiecurtisphoto
    Participant
    June 9, 2015

    Did not work for me.

    A
    Anonymous
    May 16, 2015

    I have the same problem, I get error message with code: E_AUTH_NOT_READY. Please help! Thank you

    B
    bilanis
    Participant
    May 16, 2015

    I am having the same issue and have been attempting to erase my computer activation for over 4 days with no assistance from ADOBE!

    A
    Anonymous
    January 23, 2015

    I am having the same issue.  I can obviously logon to Adobe as I'm writing this here, but I can't authorize my e-book.  All I get is a message that says "Digital Edition could not connect to activation server".  Check internet connection.

    I've been trying since last night, thought maybe server was down.

    Tks!

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