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C
CL_KE
Participant
July 23, 2013
Question

Authorization Problem

  • July 23, 2013
  • 1 reply
  • 310 views

Hi! I'm having the following problem: I use two computers. I want to authorize both with the same adobe id. I get the following error message:"ou can only authorize this computer with an Adobe ID that hasn'nt been previously used to authorize any other computer or mibil device." What can I do? Thanks!

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    1 reply

    S
    sjpt
    Inspiring
    July 23, 2013

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    The message you saw is a common incorrect message for it to give.

    I don't think anyone did any product test on ADE2.0.

    Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your Adobe ID.

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