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R
robertos45254311
Participant
May 1, 2017
Question

Authorization problem

  • May 1, 2017
  • 1 reply
  • 850 views

Hello

I cannot authorize a book bought in Wiley online. ADE user/password are correct. I can read the book if I do not authorize within Adobe but only in a single device.

Thanks

This topic has been closed for replies.

1 reply

Nanaky
Nanaky
Participating Frequently
May 2, 2017

You get which error message if you try to authorize ade?

R
robertos45254311Author
Participant
May 3, 2017

"You can only authorize this device with an Adobe ID not previously used to authorize another device…." (see attachment)

Not tried to authorize in any other device...

Nanaky
Nanaky
Participating Frequently
May 3, 2017

Windows:

    Close all applications.

    Press WINDOWS + R.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Remove the Adept Folder.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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