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A
Anonymous
October 16, 2012
Question

Authorization problem + wrong ID

  • October 16, 2012
  • 2 replies
  • 2457 views

I've used ADE on my laptop, but it crashed recently, and I've been using a different computer since then. Today I installed ADE on the new computer, and authorized it with an e-mail address I always use. However, I quickly realized that that was not the same e-mail address I had used as my ID when I was using ADE on my laptop, and now I can't access the book I need to read. I can't click on the Authorize button in the Help section, because I've used a new e-mail address on a new computer.

Anyone know how to handle this situation? I'd like to get on with my school reading as soon as possible, but obviosly having made that stupid mistake is slowing down the process!

This topic has been closed for replies.

2 replies

W
wildcoast357
Participant
November 13, 2012

Hi Jim, I have a similar problem, I have Digital Edition on my laptop (windows) I bought and downloaded a book from an on-line supplier (Kalahari.com) I wanted to transfer the book to my ASUS transformer tablet which has adobe installed.  I also installed their ebook reader app and have been told that I have set up multi id's.  I am unable to autherise my ebook to redownload.  I was told that I could have the multi id's consolidated?

J
Jim_Lester
Participating Frequently
October 16, 2012

In ADE, pressing, Ctrl-Shift-D (Win), Cmd-Shift-D (Mac)  will bring up a deauthorization dialog that will allow you to remove the current authorization and then on restart (1.7) allow you to enter in your old credentials.

A
Anonymous
October 17, 2012

I have the same problem, but Ctrl-shift-D does not do anything.  Other options?

J
Jim_Lester
Participating Frequently
October 17, 2012

If you are using 2.0, you will need to be in the library view with no dialogs up, for ctrl(cmd) shift D to work.

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