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L
lizf63740787
Participant
August 9, 2019
Answered

Authorize your computer

  • August 9, 2019
  • 3 replies
  • 5617 views

To transfer a library book from Adobe Digital Editions to my Kobo e-reader, I am told to authorize my computer. When I try and do this it asks for my Adobe ID and Password. I give both but am then told "you can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again". I only have one Adobe ID and password so what am I supposed to do. "Please try again" is an idiot answer. Anybody have a  solution?   Thanks, Tony

    Correct answer Nanaky

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

    3 replies

    A
    ADE3
    Participant
    March 28, 2020

    Brilliant thank you, Nanaky.  I spend two afternoons on chat with Adobe who eventually said they couldn't answer problems about ADE on my note pad (alias a mini laptop) - so I'd better try the community.

     

    My problem was slightly different - creating a new account on Adobe and downloading the lastest version of ADE didn't stop my note pad from insisting I had to authorise with an email address I  stopped using 5 years ago.

     

    For anyone like me - a bit scared of mucking about with the registry - don't worry.  On this occasion the instructions were clear - and I had no doubt that they would work.

     

    e-books now work helping with coronavirus social distancing.

     

    All the best to all.  Chris

    L
    lizf63740787Author
    Participant
    August 10, 2019

    Thanks very much Nanaky. As it turns out I found an alternative method whereby I "deauthorized"and then "reauthorized"  Adobe Digital Editions as per following steps (A little less dangerous maybe than messing about with the Registry?):

    1.Right click the title of the book that caused the error. 2. Click Remove from Library;  3. Press Ctrl- Shift-D keys;  4. Click Erase Authorization;  5. Click Help then Authorize Computer; 6. Enter your Adobe ID and Password;  7. Click on Authorize.

    Try reloading the book from the pubic Library and if it fails, try a different book as sometimes books will not download even if there is a not a Adobe Digital Editions problem.

    G
    graphcon3
    Participant
    March 28, 2020

    I tried this method as well and am still getting the message that My eReader is not authorized to open the book. I can read it on my computer, but the book is black on my kobo.

    V
    Vonkie53
    Participant
    May 28, 2025

    Anno 2025 ook een ebook gekocht via BOL,, NOOIT meer doen want ik heb dat geautoriseer gedoen meer als spuug zat.  Hier lukt het autoriseren dus ook niet

     

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    August 9, 2019

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

    A
    Anonymous
    December 3, 2019

    Hello - I don't know why, but this does not work for me.  I am on a Mac useing 10.14.6.  I continue to get the 'E_AUTH_BAD_DEVICE_KEY' error.  I am also not able to 'erase authorization' as this option is not found in the help file and nothing at all happens when I hit COMMAND+SHIFT+D.

    Any help that might be availalbe would be greatly appreciated!

    Thanks very much.

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