Skip to main content
A
anz85748302
Participant
February 21, 2019
Question

Authorized ADE on new computer and I can't see my books

  • February 21, 2019
  • 1 reply
  • 258 views

Hi,

I've recently changed my laptop and installed ADE on it. The old laptop has been reset to factory settings and there is no ADE on it anymore.

On the new computer I've authorized ADE with an adobe ID. I expected to be able to see my previous purchases and be able to download them, but this isn't the case. My books section is completely empty.

Do you know how this can be fixed? I think I've amassed over 150 books by now.

Could you please help?

Thank you!

This topic has been closed for replies.

1 reply

josephp76187665
josephp76187665
Participant
February 21, 2019

Hello,

I have a similar issue.  I had to reset to factory settings and lost ADE.  After 8 reinstalls I still can't see my library downloads in the ADE library … the screen is completely blank.  The downloads show up in my Digital Editions file but not on the ADE library screen.  I tried dragging files to my Nook Glowlight Plus but they won't open.  After a download the ADE program locks up and I have to use the task manager to close the program, even though none of the downloads are in the library.  Help!!  Thanks?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices