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andreb86073409
Participant
Dec 22, 2018 1:41 AM UTC
Question

Authorized Issue

No matter which account I try I can not get it authorized.

Ideally whichever account is connected to my kobo be best but I have no idea which one that is.

More then likely my oldest two, which I've tried both as well as more recent.

Is there a way to find out which account is associated with kobo and how I can authorize it without getting a

"Incorrect login ID or password for the selected ebook vendor. Please try again."

I pretty much wasted the entire morning on this.

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    4 replies

    Anonymous
    Dec 22, 2018 6:39 PM UTC

    I have the same issue and tried to get help from helpx.adobe.com, but the referered me to this forum.

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    grahams16357539
    Participant
    Dec 22, 2018 5:14 PM UTC

    Just out of interest do you have two stage authorization enabled? I spent hours trying to Authorize ADE before I thought I would try turning this off and then I was able to authorize straight away. Don't know if this will help you but good luck anyway

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    Anonymous
    Dec 22, 2018 6:41 PM UTC

    This worked for me. Thank you!!

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      grahams16357539
      Participant
      Dec 22, 2018 7:22 PM UTC

      Glad it worked. I'm surprised that the Adobe site doesn't mention that in using ADE

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