Authorizing problem in ADE

Forum|Forum|13 years ago
April 9, 2013
1 reply
1801 views

I can't authorize my Windows laptop in ADE. Earlier I used ADE without problems to transfer epubs to my Kobo, but now I've bought a DRM epub which won't open. I've hit "authorize computer" and entered my adobe ID, but the authorisation process won't complete. Sometimes it says there is no internet connectivity (which there is..), or it starts the authorisation process but won't finish it, this can go on for hours, and I can only break it through the task manager.

I've tried deleting and reinstalling, Ctrl-D, but to no avail. Does anybody have any suggestion? Thanks so much!

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S

sjpt

Inspiring

The magic formula is ctrl-SHIFT-D (cmd-shift-D on Mac). Is that what you tried (in which case typo above), or did you try without the shift?

If you want to transfer non-DRM books you might try using the free Calibre software instead of ADE. Different people like different software, but I find it much better than ADE.

L

lbnlAuthor

Participating Frequently

Thanks for your quick reply and the idea of using Calibre for non-DRM books!

But yes, it was a typo, I used ctrl-shift-D - just tried it again to make

sure.

The literal error message is, (in Dutch), "ADE cannot connect to the

activation server, please check whether you are connected to the internet".

Do you have any other ideas?

2013/4/9 sjpt <forums_noreply@adobe.com>

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Re: Authorizing problem in ADE created by sjpt<http://forums.adobe.com/people/sjpt>in
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S

sjpt

Inspiring

That can be associated with Firewall problems.

Either turn your firewall off for a bit and try again, or explicitly let ADE through the firewall.

Sometimes the Adobe server is genuinely down; but that doesn't usually last very long.

If you have already, retry a few times over a day or so.

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