Authorizing the Nook for library ebooks

Forum|Forum|15 years ago
January 31, 2011
3 replies
5227 views

I have downloaded a library book on by Nook using Adobe Digital Editions.

My computer is autorized but when I open the Nook and try to read the library book, it says "user not activated."

I read in Adobe Digital Editions support to bring up the Adobe Digital Editions on the computer with the Nook connected. Then click on the Adobe Assistant to authorize the Nook. I am unable to find the Adobe Assisstant. Any suggestions?

This topic has been closed for replies.

T

tmunkie

Participant

I also tried "re-authorizing" over and over, even though my user id is (and has been) identical. B&N support USELESS. Two tries, by chat and telephone, spent forty minutes each time. Library offered same advice. It is frustrating for me because I opted for Nook over Kindle because I wanted an e-reader compatible with library books. They are incompatible both ways: ADE cannot open my B&N books, Nook cannot open my library books. Super fun.

A

Anonymous

I also am extremely frustrated for the same reason. On the phone for over an hour - sent in email for Adobe help, got instructions, didn't work. Have brought my Mac and the Nook to the library - no one could figure it out. At the local B&N store, I spent 4 hours with a computer geek - still not fixed, and now I've activated too many times!

Any other readers besides the Nook that will allow library downloads? I am sick of this! All just to read a book on vacation!

MikeLeone

Participating Frequently

I had similar problems - in my case, because I had authorized my Nook with my Adobe ID, and later - when showing my friend who is a librarian how to do it - also tried authorizing with HER ID. That didn't work - any e-book I transferred would not open, claiming "user ID incorrect" (or similar wording). After much searching, this is what worked:

Plug in your Nook.

De-authorize in ADE (Ctrl-Shift-E).

Close ADE. Leave Nook attached.

Using Windows Explorer, navigate to the Nook (it should be showing up as a drive in Windows)

On the Nook is a folder - .adobe-digital-editions. Note the leading dot (.). This is the folder that holds your activation and authorization. Delete this folder.

Start up ADE. It should see the Nook, and ask if you want to authorize it. Say "Yes".

See if that helps. In my case, I had to also delete the entries in the Nook folder "Adobe Digital Editions" (to get rid of the books on there, that I couldn't open). I also uninstalled, and re-installed, ADE.

A

Anonymous

Hmm, you could try deauthorizing both the computer and the device and then reauthorizing them both. Deauthorize the e-reader FIRST. Connect the e-reader to the computer, open ADE, then press ctrl-shift-e. This deauthorizes the device. Disconnect the device. Press ctrl-Shft-d. This deauthorizes the computer. Reauthorize the computer FIRST. Then replug in the device. A message should pop up asking if you want to authorize the device with the same ID as the computer is authorized with.

Not sure if it'll help, but it's worth a try!

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Anonymous

I'm having the same problem. Library support said to make sure user

id & password were the same for both Adobe Digital & my Nook. They are. B&N tech support was not helpful. I've been working on this since Saturday & am quite frustrated.

L

Lorain1234Author

Participant

The library support told me the same and so I changed my user id and password to

be the same. It still won't work. Three times after that I also uninstalled

Adobe Digital Editions, rebooted the computer and installed it again with no

luck. I have been working on this for days also.

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