Autorise my KOBO E-reader

Question

MY ADE is working fine. I have one E-ereader KOBO, is also also working fine, is autorised through ADE. Now if i try to authorize my new second KOBO E-reader , i get the following messageE-ADEPT_User_UNKNOW. The effect is that  I cannot read the english books i have in ADE on this second reader because of the DRM protection .I cab read them on my first reader and in ADE of course! Helpdesk ADOBE gave my all kind of suggetions , like re-autorise ADE. but that didn't work.

jward4245@gmail.com · Answer

I'm having a similar issue.  I'm trying to set up two brand new Kobo Clara HD e-reader,  one for myself, another for my wife.  I have the ADE set up for the first Kobo e-reader but now I'm unable to set up the second Kobo e-reader bcause the "authorize computer" button is greyed out.  Can anyone help with this?  Thanks!

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