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p76463354
p76463354
Participant
April 21, 2015
Question

Blank Screen

  • April 21, 2015
  • 1 reply
  • 314 views

Recently my adobe digital editions stopped working. I can open the program but then the screen is blank. It still has the options at the top- File, Edit, Reading, and Help but the rest of the screen is completely blank. When I try to open an e-book it says "Error! Check Activation." I have tried deleting the program and then re-installing but that didn't work. Anyone have any ideas?

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    1 reply

    S
    Adobe Employee
    shreya
    Adobe Employee
    April 22, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    p76463354
    p76463354Author
    Participant
    April 22, 2015

    I have tried that. It then gives me an error message, "Unable to erase authorization. Please try after some time." I try again and again and again and still the same thing.

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