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john_william_atwood
Participant
Mar 15, 2016 6:31 PM UTC
Answered

Book fails to authorize on Kobo Glo with ADE 4.5

I recently purchased a new computer, and installed ADE 4.5 on it.  If I download an ebook from my library and copy it to the Kobo Glo, I get an error message "Oops! This document couldn't be opened".

The Adobe Web page says that ADE 4 is compatible with the Kobo Glo. I have un-installed and re-installed ADE 4.5 on the computer  I have de-authorized and re-authorized the AdobeID on the Kobo at least twice.

Does anyone have a suggestion?

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Mar 16, 2016 7:46 AM UTC

    Try this: https://forums.adobe.com/thread/2103199

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    4 replies

    default6j52c29tknsk
    Participant
    Sep 14, 2021 11:08 AM UTC

    I have exactly the same problem but working on my current computer.  If you ask for help you get typical computer speak explanations.  Why do they keep messing about with this;  it was the same with Cloud Library until someone put something right.  I think they have software problems.  I get to the "download" bit but the ADE doesn't seem to tie up with it.  Back to carrying library books!

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    john_william_atwoodAuthor
    Participant
    Mar 21, 2016 9:24 PM UTC

    Thank you---going back to ADE 3.0 solved the problem.

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    Nanaky
    Nanaky
    Participating Frequently
    Mar 22, 2016 7:43 AM UTC

    You are welcome.

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Mar 16, 2016 7:46 AM UTC

    Try this: https://forums.adobe.com/thread/2103199

    Translate
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