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Lise5C74
Participant
Aug 3, 2021 6:23 PM UTC
Question

Books not accessible

Hello,

 

I changed my computer and the library automatically downloaded when downloaded the Adobe Digital Edition app. I entered my ID and password as usual. 

When I want to read the book, I have the following issues:

- The ID I used is not authorized

- By chance, I tried an old email address and it tells me I need to reset my password. The email address is not accessible as it was hacked 3 years ago.

 

How can I read my books under the ID to which I have access. I have all the purchasing proofs.

 

Regards,

Lise

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    2 replies

    Adobe Employee
    mmehrotr
    Adobe Employee
    Aug 13, 2021 7:28 PM UTC

    Hi Lise,

     

    Let me know the error you get when you try to authorize ADE with you new email ID?

     

    Regards,

    Mayank

     

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    Lise5C74Author
    Participant
    Aug 14, 2021 1:15 AM UTC

    Hi Mayank,

     

    The error message I obtain is: The vendor account you entered is not associated with the item you are trying to open. Try again.

     

    This is the sole ID I use. I have the purchasing proof of all the books. How can I access them?

     

    Regards,

    Lise

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