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h_coderre
Participating Frequently
October 16, 2013
Question

Can no longer see my purchased books in Adobe Digital Edition software

  • October 16, 2013
  • 1 reply
  • 4615 views

Because my purchased books are no longer listed on my Adobe Digital Edition software, they can no longer be downloaded into my E-Reader (due to Rights protection).  I do not understand why they disappeared from the Purchased list.  I would like Adobe to Re-install into my purchased list all my purchased books.  Would like some help with that.

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    October 17, 2013

    Can you find all the files (probably .epub files, .pdf files if you are unlucky) somewhere on your computer?

    If so, you should be able to open them from ADE (digital editions) to get them back into its library.

    If you dont have the .epub files but do have the .acsm files, they should allow you do re-download the .epub files.

    You can't open .acsm files with the 'open with', but can drag-drop them onto ADE.

    Also, if the ereader has been authorized and you have the books,

    you can copy them to the ereader using a file manager such as Windows Explorer or Mac Finder.

    The ereader will show up as a mounted drive.

    Actually, you can copy them anyway; you just won't be able to read them if the ereader is not authorized with the correct ID.

    H
    h_coderreAuthor
    Participating Frequently
    October 17, 2013

    Hi there, thanks for responding.  I have all my purchased books into a USB key and I was able to drag-drop these (PUB &PDF) into my Sony e-Reader (PRS-350) which ID is authorized on my computer.  But with the new SONY updates which I updated recently, the profile is totally changed and although I can see the book, I cannot read them.  That is why I wanted download my purchased books from the purchased list on my ADE.  A month ago, all my books were showing into my ADE until I updated all my softwares, then all is changed.  I don't understand why they are no longer showing.  Is there any chance that my purchased books be restored into the Purchased file?   Thanks for trying to help!

    S
    sjpt
    Inspiring
    October 17, 2013

    Very nice device the PRS-350, my wife and I both have them.

    Not exactly sure how much you have updated, so some of these comments may not be to the point ....

    Copying to the Sony should have worked as long as it is still registered with the ID used when you bought the books.

    Maybe the Sony lost its registration when you did Sony updates, and you need to reregister it?

    Nothing will work with a different ID; you can change the email address assocated with the old ID,

    but can't read books with a device registered with a different ID or transer them to a new ID.

    Probably when you updated your software ADE lost its repository.

    Adobe does not remember your books in any 'cloud' associated with your ID,

    the ID is just used to unlock the files you still have that are associated with the ID.

    Try opening the books on the USB on ADE (ctrl-O, menu/File/Add to Library).

    They should then appear again in the ADE library and you should be able to copy to the Sony (assuming registrations all correct).

    Or, if you want the books always available on the computer even without the USB,

    copy from USB to computer, then use ADE to open the copies on the computer.

    If ADE won't read the books either it is probably not correctly registered (with the original ID).

    One possibility is that ADE got confused about registration when you reinstalled (it often does).

    See ***1 note at end.

    Also, there is a bug in ADE2.0/2.0.1 that means they Sony devices won't work with library books on that ADE release.

    If you want to use library books, use the older more reliable version of ADE.

    See ***2.

    Good luck.

    ****1

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.


    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.


    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

    ****2

    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

    (You can have them both installed at once if you like.)

    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

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