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penelj
penelj
Participant
May 21, 2016
Question

Can't access my library books

  • May 21, 2016
  • 3 replies
  • 606 views

I have a Kobo Glo HD. 

I have been getting my library books easily on it, but ever since I got a new modem, things have gone wrong.  I got most of my other books back after a factory reset, but my library books keep on saying that I'm not authorized and to try signing in again. I have rebooted my Kobo, signed in at Adobe, etc. and it still won't work.    Oddly, I CAN get the "Getting Started With Adobe Editions"

Is there anything else that I can do?

This topic has been closed for replies.

3 replies

J
jaimiem70524048
Participant
June 13, 2016

I'm still having this issue. Have any other suggestions popped up for anyone?

Nanaky
Nanaky
Participating Frequently
June 23, 2016

Has you try to restart the authoirze?

L
lynnlogie
Participant
May 25, 2016

Mine was working fine Monday.yesterday . Anything  I have checked out from the library as of Monday night does not open,  I have checked my Adobe ID and the KOBO is authorized . I can see and read my other books> I cannot open library books on the Kobo. I am getting the error message . This document is authorized by adobe digital rights management  (DRM) and is not authorized for use with your Adobe ID . The odd thing is if I am attached via the USB and open the doc in the KOBO it works fine  when I eject the KoBO and try to open it will not. I have not changed anything . Very frustrating .

Nanaky
Nanaky
Participating Frequently
May 25, 2016

Seems the authorize if your Kobo no longer right. Should deauthoirze the reader or reset the reader and authorize new.

Nanaky
Nanaky
Participating Frequently
May 23, 2016

You Can open the File in Digital Edition successfully?
And you have both devices authoirze with the same adobe iD?

penelj
peneljAuthor
Participant
May 23, 2016

Yes, it opens on my computer, but not in my Kobo.  It is supposed to authorise the Kobo as soon as I transfer it, but the Kobo won't open the books.

Nanaky
Nanaky
Participating Frequently
May 24, 2016

Has you try to reset the reader, authorize again and then move the files?

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