Participant

Question

Can’t access to Bytebooks

Forum|Forum|2 months ago
May 31, 2026
11 replies
917 views

I am from Hong Kong. As indicated by Adobe, the ebook service will transition to Bytebooks. However when I tried to logon to Bytebooks website, it show nothing but a blank page. I have sent email to Wipro support email address provided by Adobe, but no response received. Today when I try to logon again, I got message that I am blocked from access. It said “

403 ERROR

The request could not be satisfied.

The Amazon CloudFront distribution is configured to block access from your country. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.”

It is all normal when the ebook service under Adobe directly, if it transfer to Bytebooks and users from certain countries or regions that are used to be able to connect are now blocked and unable to use the service, what can user do, especially if Wipro didn’t give a single reply. Thank you.

R

RdA

Participant

I had the same problem and managed to find a workaround with the help of ChatGPT, so I thought I would share what worked for me.

The ByteBooks website (dtsbytebooks.com) gave me a 403 CloudFront error on my normal home internet connection. I also tried using a VPN with a server in Los Angeles, but I still received the same 403 error.

The solution was to connect my MacBook to my iPhone's personal hotspot. Using the mobile data connection, the ByteBooks website suddenly loaded normally. So if you are getting the 403 error, I strongly recommend trying a mobile hotspot or another completely different internet connection.

I initially tried to follow the transition process for my old Adobe ID, but ByteBooks returned:

"USER_ALREADY_EXISTS: User creation failed, user already exists"

However, I could not log in with that account, and the "Forgot Password" option did not work either. Since I did not need access to my old DRM-protected books or previous library loans, I decided not to continue with the migration.

Instead, I created a completely new ByteBooks account using a different email address. This worked.

I then opened Adobe Digital Editions (ADE) and authorised my MacBook. Important: ByteBooks does NOT appear as a separate vendor in the current ADE vendor list. I left "Adobe ID" selected as the eBook Vendor, but entered my new ByteBooks email address and ByteBooks password. ADE successfully authorised my computer with the new ByteBooks account.

My first library book then produced an E_ADEPT_NO_TOKEN error, even after downloading a fresh ACSM file. However, I borrowed a different book from the online library, downloaded its ACSM file, and that book loaded successfully in ADE. So in my case, the E_ADEPT_NO_TOKEN error appeared to be specific to the first book or its loan licence, not to the new ByteBooks account or ADE authorisation.

In short, this is what worked for me:

1. If dtsbytebooks.com gives a 403 CloudFront error, try a mobile hotspot or a completely different internet connection. A VPN did not work for me, but my iPhone hotspot did.
2. If the Adobe-to-ByteBooks migration is stuck and you do not need your old DRM content, create a completely new ByteBooks account with a different email address.
3. In Adobe Digital Editions, select "Adobe ID" as the eBook Vendor.
4. Enter your new ByteBooks email address and ByteBooks password in the Adobe ID login fields.
5. ADE should then authorise the computer using the ByteBooks account.
6. Download a fresh ACSM file for a newly borrowed book.
7. If one book gives an E_ADEPT_NO_TOKEN error, try borrowing and downloading a different book before assuming that the ByteBooks/ADE authorisation has failed.

This workaround got me up and running again with Adobe Digital Editions and my library eBooks.

I hope this helps anyone else who is currently stuck with the ByteBooks 403 error and the Adobe ID transition.

TMWCHKAuthor

Participant

403 CloudFront Error is still there if I change to another ISP, it is a region block. “The Amazon CloudFront distribution is configured to block access from your country.”

If I use VPN, there is another type of 403, which is simply a access block, because it detected you are using VPN.

so what worked for you don’t work for me.

R

RdA

Participant

VPN didn’t work for me, either. Using my iPhone as a hotspot was the solution for me.

A

APGHOSH

Participant

I think that Wipro completely messed up the cutover and their website's transition help and registration pages (https://dtsbytebooks.com/transition-help) are broken since last couple of days. I sent them an email for clarifying a few point 12 fays ago and complete radio silence from their end. As long as the ADE is working with prior authorization, we're good.

TMWCHKAuthor

Participant

I am quite sure they (Bytebooks) have blocked access for my country/region, as I heard from others (not from my region) using the same ebook seller on the seller’s social media page, they are totally fine accessing the website , even the support team of the seller confirm normal in the country/region where their head office is. However, the most important thing is, it is totally fine for me now under Adobe’s operating, if I am blocked from accessing the website, I am afraid I will be also blocked from accessing the ebook service which I am using, it is my biggest concern, and I really need Adobe official support team to clarify and answer it, they have the obligation to ensure service is not interrupted for all users from all around the world as before the handing over to Bytebooks. And I hardly find one, I can only find the AI support which can’t answer near all my questions I asked, and I don’t know how to contact human support via that AI robot.

And you are right, “As long as the ADE is working with prior authorization, we're good.”, but I don’t know if I could download new ebook after the handing over even I keep the authorization untouched.

jane-e

Community Expert

@TMWCHK

Try posting on X to @AdobeCare

Jane

jane-e

Community Expert

@TMWCHK

See if you can get answers from ebooks-support@wipro.com

https://helpx.adobe.com/ca/enterprise/kb/eol-faq-adobe-digital-editions.html

Jane

TMWCHKAuthor

Participant

As mentioned in my question, I have send email to Wipro with exact this email address, and nothing is received back, no reply at all.

A

Andre11516

Participant

У меня также такая проблема только я не могу пользоваться електроной книгой видь нужна защита adobe DRM но для етого нужно войти в акаунт а зделать ето я не могу иза того что нужно перенести с adobe на Bytebooks но там ошибка 403 и моя книга без акаунта просто кирпич но поддержка pocketbook не может мне помочь говорит что возможно зарегистрироваться только если обновить Bytebooks если у вас не вийшло то нечем не можем помочь и теперь я не понимаю что делать с електроной книгой выбросить?

403 ERROR

The request could not be satisfied.

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