Skip to main content
TMWCHK
TMWCHK
Participant
May 31, 2026
Question

Can’t access to Bytebooks

  • May 31, 2026
  • 2 replies
  • 91 views

I am from Hong Kong. As indicated by Adobe, the ebook service will transition to Bytebooks. However when I tried to logon to Bytebooks website, it show nothing but a blank page. I have sent email to Wipro support email address provided by Adobe, but no response received. Today when I try to logon again, I got message that I am blocked from access. It said “

403 ERROR

The request could not be satisfied.

The Amazon CloudFront distribution is configured to block access from your country. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.”

 

It is all normal when the ebook service under Adobe directly, if it transfer to Bytebooks and users from certain countries or regions that are used to be able to connect are now blocked and unable to use the service, what can user do, especially if Wipro didn’t give a single reply.  Thank you.

    2 replies

    A
    APGHOSH
    Participant
    May 31, 2026

    I think that Wipro completely messed up the cutover and their website's transition help and registration pages (https://dtsbytebooks.com/transition-help) are broken since last couple of days. I sent them an email for clarifying a few point 12 fays ago and complete radio silence from their end. As long as the ADE is working with prior authorization, we're good. 

    TMWCHK
    TMWCHKAuthor
    Participant
    June 1, 2026

    I am quite sure they (Bytebooks) have blocked access for my country/region, as I heard from others (not from my region) using the same ebook seller on the seller’s social media page, they are totally fine accessing the website , even the support team of the seller  confirm normal in the country/region where their head office is. However, the most important thing is, it is totally fine for me now under Adobe’s operating, if I am blocked from accessing the website, I am afraid I will be also blocked from accessing the ebook service which I am using, it is my biggest concern, and I really need Adobe official support team to clarify and answer it, they have the obligation to ensure service is not interrupted for all users from all around the world as before the handing over to Bytebooks. And I hardly find one, I can only find the AI support which can’t answer near all my questions I asked, and I don’t know how to contact human support via that AI robot. 
     

    And you are right, “As long as the ADE is working with prior authorization, we're good.”, but I don’t know if I could download new ebook after the handing over even I keep the authorization untouched. 

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 1, 2026

    ​@TMWCHK 

     

    Try posting on X to @AdobeCare 

    Jane

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 31, 2026

    ​@TMWCHK 

     

    See if you can get answers from ebooks-support@wipro.com 

     

    https://helpx.adobe.com/ca/enterprise/kb/eol-faq-adobe-digital-editions.html

     

    Jane

     

    TMWCHK
    TMWCHKAuthor
    Participant
    May 31, 2026

    As mentioned in my question, I have send email to Wipro with exact this email address, and nothing is received back, no reply at all.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices