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A
Anonymous
December 29, 2016
Question

Can't 'Authorize Computer'

  • December 29, 2016
  • 1 reply
  • 311 views

I am trying to set up a Kobo e-reader for the first time and it has prompted me to use Adobe Digitial Editions.  I have downloaded ADE 4.5.  I am logged in and it shows the books that have come from my public library.  I can't view them on my computer or my Kobo because I don't have permission.  All of the search queries online inform me to 'Authorize Computer', but it is greyed out.  After being on the chat help for Adobe, the agent instructed me to 'Erase Authorization'.  After clicking on this, it then prompts me for a Vender Login ID and password.  I don't have these.  How dow I get around this?  The agent on the Adobe Chat was unable to help.

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    1 reply

    xunnyxunny
    xunnyxunny
    Participant
    December 29, 2016

    I receive the error message "check activation".  I was advised to de-authorize and then reauthorize.  When I go to the popup window I see "unable to erase authorization" and "this computer is already authorized."  I changed my password thinking this may be part of the problem.  What next?

    J
    judithknowlton
    Participant
    December 29, 2016

    I am having the exact same problem. Chat service is totally useless. They aren't trained to support their own products. Hope someone here can help.

    A
    Anonymous
    December 30, 2016

    I talked to a guy at Geek Squad, it may be a mac/Adobe compatibility issue. He says to try and download Outlook or Overdrive and get Adobe on that. I'll let you know how/if it works.

    Sent from my Samsung device

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