Can't authorize my computer to ADE

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I created my Adobe ID so I could authorize my ADE programe to use an E-book I bought, but I cannot authorize. It keeps saying that the account or password is incorrect, but I can log in with my Id here on the web. Someone who knows how to fix it? I have checked for sure that the email and password is the same when I'm trying to authorize as when I log in here with my account.

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dylany77589807

Participant

I had the same problem.

Then realised that I had Adobe's 2 factor authentication turned on. I had to log into my account at Adobe's website. Turned off 2 factor authentication. Then I was able to get ADE to register with my Adobe ID.

Root cause: Adobe haven't updated ADE to work with their 2 factor authentication function.

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mm33741291

Participant

I am having the same issue. running Windows 10. I rebooted a few days ago, and now is not working again. I also can log into ADOBE with no issues. also having issues with on the e reader, asking to authenticate again.

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karll70586003

Participant

in Win 10 deauthorization was not possible!!

in Android activate only one program, not several at the same time

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rachelf43170367

Participant

Hey all - I asked this question on another forum and was advised to try authorizing on a different wifi network. I took it home and tried it there, and it worked! Hopefully it will work for both of you as well.

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