Skip to main content
E
Erick58 Belgium
Participant
July 31, 2024
Question

Can't authorize my PC

  • July 31, 2024
  • 1 reply
  • 241 views

When trying to authorise my PC I always get the message that my username and/or password are incorrect. 
Even when I know for 100% they are. I tried to remov eall accounts I had with Adobe and made a new one with a complete new e-mailadress. Same result. There is no authorisation running as far as I know. 
Anybody who has the solution? 

    This topic has been closed for replies.

    1 reply

    J
    Jörg228673715jz7
    Participant
    August 3, 2024

    I had the same problem. Also createt an new account to be sure. It Says "invalid Password or User ID". Woud be glad if anybody can help. Contact with Support via Chat leads to no solution....

     

    E
    Erick58
    Participant
    August 5, 2024

    It took me some time to find the solution here in this forum.
    The Adobe-password should not contain any special sign (!, *, @, €, etc.)
    I changed my € to an e in my password and everything went well.

      J
      Jörg228673715jz7
      Participant
      August 7, 2024
      It works...thank you very much...
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices